Customer Support Representative - new-customer onboarding (remote)

Bright Corner Medical builds devices used by hospitals and clinics, with its team based in Spokane, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Spokane. • We will tell you what to expect at each step of the hiring process.