Customer Support Representative - new-customer onboarding (remote)

Rivermark Basin Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for accessibility audits, and it would suit someone who likes steady, practical work. You would join a small organisation of about 50 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.