Customer Support Representative - new-customer onboarding (remote)

Westbrook Quarry Inspection Services is an inspection company in Baltimore with field technicians and lab staff. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with an occasional day on site in Baltimore. • Applications are reviewed on a rolling basis.