Customer Support Representative - new-customer onboarding (remote)

Clearpath Fern Arts Center Group is an arts centre in Grand Rapids with a full calendar of events, and we need a Customer Support Representative to lead our new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in Grand Rapids. • We reply to every applicant.