Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Northwind Ember Housing and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident services. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Salt Lake City. • Applications are reviewed on a rolling basis.