Customer Support Representative - new-customer onboarding (remote)

Bluepeak Granite Property Management is a Raleigh property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 644 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Raleigh. • Applications are reviewed on a rolling basis.