Customer Support Representative - new-customer onboarding (remote)

Rivermark Granite Water Authority Group supplies drinking water and treats wastewater for Birmingham and nearby communities. We are hiring a Customer Support Representative to take on new-customer onboarding. Crews and office staff work closely together. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Birmingham. • Applications are reviewed on a rolling basis.