Customer Support Representative - new-customer onboarding (remote)

Rivermark Amber Press prints books, catalogues and packaging from its Miami plant, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 75 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including proofing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.