Customer Support Representative - new-customer onboarding (remote)

Rivermark Cedar Banking Services Group is a regional lender in Miami with branches and a growing mobile service. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with deposit accounts. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.