Customer Support Representative - new-customer onboarding (remote)

Greenridge Maple Water Authority Partners is a public water utility serving the El Paso area. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 57 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in El Paso. • We reply to every applicant.