Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Lumen Quill Arts Center and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 169 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ticketing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with an occasional day on site in Charlotte. • We will tell you what to expect at each step of the hiring process.