Customer Support Representative - new-customer onboarding (remote)

Redstone Amber Medical Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for regulatory submissions, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Jacksonville. • We reply to every applicant.