Customer Support Representative - new-customer onboarding (remote)

Stonegate Wilder Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for vendor invoices, and it would suit someone who likes steady, practical work. You would join a large organisation of about 785 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Little Rock. • We reply to every applicant.