Customer Support Representative - new-customer onboarding (remote)

Bright Clear Energy is an energy provider in Knoxville focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.