Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bluepeak Lantern Auto Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Customers come back because we explain what they need and what they do not. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Madison. • We will tell you what to expect at each step of the hiring process.