Customer Support Representative - new-customer onboarding (remote)

Rivermark Amber Auto Group is a Raleigh company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 31 people, working mostly from home. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Raleigh. • We will tell you what to expect at each step of the hiring process.