Customer Support Representative - new-customer onboarding (remote)

Highbridge Fern Transit Planning plans bus and rail service for cities around Denver, and we need a Customer Support Representative to lead our new-customer onboarding. We value plain explanations. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Denver. • We reply to every applicant.