Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Lumen Fern Freight Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Atlanta. • Applications are reviewed on a rolling basis.