Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bluepeak Kestrel Water Authority and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 317 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Fort Worth. • Applications are reviewed on a rolling basis.