Customer Support Representative - new-customer onboarding (remote)

Redstone Field Medical is looking for a Customer Support Representative. The job centres on new-customer onboarding for clinical evaluations, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with clinical evaluations. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with an occasional day on site in Baltimore. • We reply to every applicant.