Customer Support Representative - new-customer onboarding (remote)

Bright Birch Energy Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for billing disputes, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing disputes. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Des Moines. • We will tell you what to expect at each step of the hiring process.