Customer Support Representative - new-customer onboarding (remote)

Nova Lakeside Transit Planning helps transport agencies around Hartford design routes and schedules, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 155 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Hartford. • We will tell you what to expect at each step of the hiring process.