Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Fernwood Bridge Telecom and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 729 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in San Diego. • We reply to every applicant.