Customer Support Representative - new-customer onboarding (remote)

Clearpath Loom Auto Group is a San Diego company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 845 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in San Diego. • We reply to every applicant.