Customer Support Representative - new-customer onboarding (remote)

Amberfield Nest Water Authority Group operates treatment plants and pipelines around Atlanta. We are hiring a Customer Support Representative to take on new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Atlanta. • We will tell you what to expect at each step of the hiring process.