Customer Support Representative - new-customer onboarding (remote)

Summit Glen Banking Services Group is a community-focused bank in San Jose serving households and small businesses. We are hiring a Customer Support Representative to take on new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in San Jose. • We reply to every applicant.