Customer Support Representative - new-customer onboarding (remote)

Bluepeak Meadow Markets is looking for a Customer Support Representative. The job centres on new-customer onboarding for promotions, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including promotions, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with promotions. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with a monthly team day in Savannah. • Applications are reviewed on a rolling basis.