Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Cedar Amber Manufacturing and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 171 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Cleveland. • We reply to every applicant.