Customer Support Representative - new-customer onboarding (remote)

Redstone Ember Housing manages affordable housing communities across Detroit, and we need a Customer Support Representative to lead our new-customer onboarding. We value patience and follow-through. What you will do • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with a monthly team day in Detroit. • Applications are reviewed on a rolling basis.