Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Highbridge Ashton Facilities Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with quarterly visits in Hartford. • We reply to every applicant.