Customer Support Representative - new-customer onboarding (remote)

Westbrook Iron Insurance is an insurance company in Minneapolis with claims and service teams, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 157 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.