Customer Support Representative - new-customer onboarding (remote)

Bluepeak Corner Housing is a nonprofit housing provider in Tampa, and we need a Customer Support Representative to lead our new-customer onboarding. We value patience and follow-through. What you will do • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Tampa. • Applications are reviewed on a rolling basis.