Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Amberfield Cobalt Insurance and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We care about how people feel on the worst day of their year. What you will do • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Colorado Springs. • We reply to every applicant.