Customer Support Representative - new-customer onboarding (remote)

Foxglove Linden Foods Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for customer specifications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 33 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer specifications, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with a monthly team day in Charlotte. • Applications are reviewed on a rolling basis.