Customer Support Representative - new-customer onboarding (remote)

Greenridge Ashton Inspection Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for equipment calibration, and it would suit someone who likes steady, practical work. You would join a small organisation of about 48 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Albuquerque. • Applications are reviewed on a rolling basis.