Customer Support Representative - new-customer onboarding (remote)

Cedar Cross Civic Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for case files, and it would suit someone who likes steady, practical work. You would join a small organisation of about 15 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including case files, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with case files. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with an occasional day on site in Providence. • We will tell you what to expect at each step of the hiring process.