Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Westbrook Bridge Energy and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Safety comes first on every shift. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.