Customer Support Representative - new-customer onboarding (remote)

Rivermark Meadow Water Authority supplies drinking water and treats wastewater for Virginia Beach and nearby communities, and we need a Customer Support Representative to lead our new-customer onboarding. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with an occasional day on site in Virginia Beach. • Applications are reviewed on a rolling basis.