Customer Support Representative - new-customer onboarding (remote)

Bluepeak Field Water Authority supplies drinking water and treats wastewater for Minneapolis and nearby communities. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 15 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Minneapolis. • Applications are reviewed on a rolling basis.