Customer Support Representative - new-customer onboarding (remote)

Harborlight Energy is looking for a Customer Support Representative. The job centres on new-customer onboarding for meter readings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 81 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with an occasional day on site in Savannah. • We reply to every applicant.