Customer Support Representative - new-customer onboarding (Providence, RI)

Harborlight Meridian Arts Center is a cultural organisation in Providence presenting exhibitions and performances. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 57 people based in Providence. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Providence. • Applications are reviewed on a rolling basis.