Customer Support Representative - new-customer onboarding (Providence, RI)

We are growing our team at Cedar Sable Property Management and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Maintenance and leasing staff share information every day. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.