Customer Support Representative - new-customer onboarding (Portland, OR)

We are growing our team at Bluepeak Timber Housing and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including repair requests, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Portland, with some flexibility after the first few months. • We reply to every applicant.