Customer Support Representative - new-customer onboarding (Portland, OR)

Bright Wren Hospitality is a hospitality company in Portland with restaurants, rooms and catering, and we need a Customer Support Representative to lead our new-customer onboarding. Promotion from within is common. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with supplier orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Portland, with some flexibility after the first few months. • We reply to every applicant.