Customer Support Representative - new-customer onboarding (Portland, OR)

Rivermark Linden Legal Group provides legal services in Portland across employment, housing and small-business law. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 880 people based in Portland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing records, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Portland. • We reply to every applicant.