Customer Support Representative - new-customer onboarding (Portland, OR)

We are growing our team at Bright Basin Facilities Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Clear communication between supervisors and crews matters. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including contractor visits, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Portland. • We reply to every applicant.