Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Summit Bridge Facilities is a facilities company in Pittsburgh with crews on day and night shifts, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 14 people based in Pittsburgh. What you will do • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with contractor visits. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.