Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

We are growing our team at Bright Meadow Markets and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Managers started on the floor. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pricing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pricing. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.