Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

We are growing our team at Silverline Quill Facilities Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. Our crews keep other people's buildings running and we treat them well. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer sites, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer sites. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.