Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Fernwood Juniper Transit Planning Holdings helps transport agencies around Pittsburgh design routes and schedules, and we need a Customer Support Representative to lead our new-customer onboarding. We like people who ride the bus and notice when things do not work. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Pittsburgh, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.